Terms & Conditions

Welcome to the Honey Home Cleaning family! We are so excited to help take cleaning off your to-do list so you can focus on what matters most. To ensure we provide the best possible service and maintain a smooth experience for everyone, we ask that you review our standard policies below.

By booking a service or accepting an estimate from Honey Home Cleaning LLC, you agree to the following terms.

1. Scheduling & Cancellations

We understand that life is busy and schedules change. If you need to cancel or reschedule your cleaning, please provide at least 24 hours' notice.

  • Cancellations made with less than 24 hours' notice may be subject to a $50 cancellation fee to compensate our team for the lost time.

  • If you or someone in your household is sick, please let us know as soon as possible so we can safely reschedule your cleaning.

2. Home Access & Lockouts

To ensure a seamless cleaning day, please ensure our team has access to your home at the scheduled time.

  • Entry: You may provide a hidden key, a garage/door code, or simply unlock the door for us if you are home.

  • Access Reminder: If we are unable to access your home upon arrival, our team will reach out via text or phone and wait up to 15 minutes before proceeding to our next scheduled appointment. If we cannot get in, we will work with you to reschedule for our next available opening.

3. Pricing & Payment

  • Estimates vs. Final Price: Quotes are based on the information provided. If the home requires significantly more time or a different service tier (e.g., requires a Deep Clean instead of a standard Recurring Clean), we will communicate this with you before proceeding.

  • Invoicing: You will not be asked to pay up front. An invoice will be sent via email after the cleaning is completed.

  • Due Date: Payment is due upon receipt of the invoice.

4. Pets

We love our furry clients! We always take care to ensure indoor pets do not escape while we are coming and going. However, for the safety of our team and your pets, please secure any aggressive or highly anxious animals in a separate room or crate while we clean.

5. Scope of Work & Preparation

To help us give you the best results, please pick up clothing, toys, and general clutter before we arrive so we can focus on scrubbing, dusting, and making your space shine.

  • Service Limits: For the safety of our team, we do not clean human/pet waste, mold, or hazardous materials. We also cannot move heavy furniture (over 25 lbs) or step higher than a standard two-step step stool.

  • Post-Construction & Move-Outs: For these specialized cleans, please ensure all contractors have finished their work and the home has active running water and electricity.

6. Damages & Liability

We treat your home with the utmost care and respect. In the unlikely event that something is accidentally damaged during our service, please notify us within 24 hours of the cleaning so we can make it right.

  • Please secure or put away highly fragile, irreplaceable, or high-value items prior to your cleaning.

  • Honey Home Cleaning LLC is fully insured.

7. Satisfaction Guarantee

Your peace of mind is our priority. If you are not completely satisfied with a specific area we cleaned, please contact us within 24 hours, and we will return to re-clean the area at no additional charge.

8. Governing Law

These terms are governed by the laws of the State of Indiana. Any disputes will be handled within Hendricks County.

Questions? If you have any questions about these policies, please reach out!