Frequently Asked Questions

What’s the difference between standard and deep cleaning?

A deep clean includes everything in a standard cleaning, plus extra attention to detail — such as scrubbing baseboards, cabinet doors, grout, and hard-to-reach areas. It’s ideal for first-time clients or homes that haven’t been professionally cleaned in a while.

Do I need to be home during the cleaning?

Not at all! Many of our clients provide access and go about their day. Just let us know how we can safely enter and lock up, and we’ll take care of the rest.

What if I have pets?

We love pets! Just let us know ahead of time so we can make sure your furry friends stay safe and comfortable during the clean.

How long does a cleaning usually take?

Cleaning time depends on the size of your home and the level of detail required. Most standard cleanings take 2–4 hours. We’ll give you a time estimate when we provide your quote.

How do I book a cleaning?

You can request a quote through our website, and we’ll get back to you quickly with availability and pricing. Once confirmed, we’ll schedule your cleaning at a time that works for you.

How do I pay?

After your cleaning is complete, we’ll send you an invoice by email. You can pay securely online using the link provided. If you prefer another method, just let us know in advance and we’ll do our best to accommodate.

Do you bring your own supplies?

Yes, we bring all our own cleaning supplies and tools. If you have any preferences or would like us to use your products, just let us know ahead of time.

Are you insured and bonded?

Yes — we are fully insured and bonded for your peace of mind. We take your home’s care and your trust seriously.

Do you offer recurring cleaning services?

Yes! We offer weekly, bi-weekly, and monthly cleanings. Many clients start with a deep clean and then move to a recurring schedule to maintain their home.

Can I customize my cleaning or add extra services?

Absolutely. We offer a variety of add-ons like fridge cleaning, laundry, patio touch-ups, and more. You can select these or fill in your own when requesting a quote.

Are there any tasks you don’t do?

We do not offer biohazard cleanup or heavy decluttering/hoarding cleanup. If you're unsure, feel free to ask — we’ll always be upfront about what we can and can't provide.